Shipping & Returns Policy
Need to return or exchange something? Start here: Start a return
Returns at a glance
| Option | What you get | Return shipping |
|---|---|---|
| Store credit | The item price plus a 10% bonus (up to 110% back; bonus up to $50 per 12 months). Added to your Team Liquid account and used automatically at checkout when you're signed in. Gift returns and orders without an account get a gift card instead. | Free |
| Exchange | Another size or colour, or any other in-stock product. If the new item costs more, you pay the difference before we send your label; if it costs less, the difference comes back as store credit. | Free |
| Refund | The item price back to your original payment method | $5, taken from the refund (free if your order had Free Returns + Delivery Guarantee) |
Who can return what
- Return unworn, unwashed items with tags within 30 days of delivery. Start at the link above; you'll get a prepaid USPS label, or a QR code to show at any Post Office (no printer needed).
- Holiday orders placed November 1 to December 31 can be returned until January 31.
- Personalized items (for example jerseys with a gamertag or name) can't be returned unless they arrive damaged or wrong.
- Final-sale items (including pre-orders) can't be returned, unless your order included Free Returns + Delivery Guarantee.
- Items worth $15 or less may be settled without sending them back (once every 90 days). We'll tell you on the return page.
- Outside the US: we can't send prepaid labels, so please ship your return to the address below at your own cost. There's no $5 fee.
How returns are handled
- Refund requests are reviewed by our team before the label is sent, usually within 1 to 2 business days. Store credit and exchanges get their label straight away.
- Damaged, defective or wrong items: add a photo when you start the return, so we can sort it out quickly.
- When you're paid: store credit is issued automatically 2 days after your package is delivered to our warehouse; refunds once we've inspected the items (allow 5 to 10 business days for your bank). Items that don't arrive or aren't in returnable condition aren't refunded.
- Exchanges ship once your return arrives at our warehouse. If the new item sells out, we'll contact you.
- Gifts: gift recipients can return with the order number and the shipping zip code, for store credit or an exchange. The person who bought it isn't notified.
- Original shipping charges aren't refunded.
Gift cards and store credit
Store credit and gift cards never expire.
Lost or damaged deliveries
Orders with Free Returns + Delivery Guarantee can file a claim within 30 days of shipping, using "Package lost or damaged?" on the returns page. Without coverage, contact us within 7 days of delivery if an item arrives damaged and we'll help.
Contact
store@teamliquid.com. Returns go to: DOTEXE c/o Team Liquid, 444 E Anaheim Street, Long Beach, CA 90813. Please use the label we provide; returns sent without one can't be tracked.