Free Returns + Delivery Guarantee
Free Returns + Delivery Guarantee is an optional add-on you can choose at checkout. These terms explain what it covers.
- What it is. An optional service from Team Liquid, added at checkout for a fee per order: $3.18, or $4.98 when the products in your order come to $150 or more (after discounts, before shipping and tax). It isn't insurance and isn't provided by an insurer.
- Free returns. No $5 return-shipping fee when you return items from a covered order for a refund. Store credit and exchanges are always free.
- Final-sale items. Final-sale items in a covered order can be returned under the normal policy. Personalized items still can't be returned.
- Lost, stolen or damaged in transit. If your covered package is lost, marked delivered but not received, or arrives damaged, we'll send a replacement at no cost. If the item is sold out, we'll refund it to your original payment method instead.
- How to claim. Use "Package lost or damaged?" on the returns page within 30 days of shipping. Damage claims need a photo. We may ask for details to check the claim, and may decline claims that look fraudulent or where tracking shows the package was delivered and nothing suggests otherwise.
- The fee isn't refundable, including when you return or cancel part or all of the order. If the whole order is cancelled before it ships, we refund the fee.
- Limits. Coverage applies to the items in that order, shipped to the address on the order. It doesn't cover delays, items damaged after delivery, or orders shipped to a forwarding service.
- Your other rights. These terms add to, and don't limit, your rights under consumer law.